Returns & Refunds

We hope you'll love your Knothaus purchase. If you're not completely satisfied, we're here to help.

Returning Your Order

You may return your item within 14 days of delivery.

To be eligible for a refund, the item must:

• Be returned within 14 days of delivery.

• Be unused and in its original resale condition.

• Be returned with any original packaging where possible.

Unfortunately, we cannot accept returns for items that have been used, altered, damaged after delivery, or are not in a condition suitable for resale.

Return Postage

Customers are responsible for the cost of returning unwanted items.

We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed back to your original payment method as soon as possible. Please note that it may take a few working days for your bank or card provider to process the refund.

Damaged or Faulty Items

If your item arrives damaged, faulty, or you've received the wrong product, please contact us as soon as possible with photographs of the issue. We'll arrange an appropriate solution, which may include a replacement or a full refund where applicable.

Need Help?

If you have any questions before returning an item, please don't hesitate to get in touch via our Contact page. We're always happy to help.